We strive to provide the best shipping services to ensure our unique handmade jewelry reaches you safely and promptly, offering a smooth and transparent shopping experience from order to delivery at your doorstep.
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🇲🇦 Domestic Shipping (Morocco)
Order Processing: Orders are processed within 24 to 48 hours to ensure quick response.
Delivery Time: Local shipments typically take between 1 to 3 business days.
Package Size and Weight: Most packages are lightweight, under 500 grams, with dimensions not exceeding 25 cm in length, width, and height.
Local Shipping Partners: We rely on trusted local shipping companies to guarantee fast and secure delivery across Morocco.
Customs Fees: All customs duties and taxes within Morocco are covered by us to avoid surprises upon delivery.
Order Tracking: Customers receive a tracking number to monitor their order status from shipping to delivery.
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🌍 International Shipping via FedEx
We ship using FedEx, a leading global courier, covering destinations worldwide.
Delivery Time: Varies by region and package weight:
Zone 1 (Europe & North America): 3-7 business days.
Zone 2 (South America, Asia, and parts of the Middle East): 5-10 business days.
Zone 3 (Other global regions): 7-14 business days.
Shipping Rates: Shipping costs depend on package weight and dimensions, plus any customs fees charged by the destination country.
Customs Clearance: We handle customs clearance in Morocco; customs duties and taxes in the destination country are the customer’s responsibility.
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💰 Customs Duties and Taxes
Some countries may impose customs duties or import taxes on incoming shipments; these fees are not included in product or shipping prices.
Customers are responsible for paying any applicable charges upon delivery.
Orders under $800 in the United States are generally exempt from customs duties (de minimis rule).
In the European Union and other countries, VAT and local customs fees may apply depending on local laws.
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🎁 Packaging and Presentation
Products are carefully packaged to arrive elegantly and gift-ready, saving you time and effort.
Packaging materials are selected to protect items from damage during transit while maintaining a beautiful presentation.
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🔎 Tracking and Customer Service
A tracking number is provided with each order after shipment, allowing customers to track their shipment on the courier’s website.
Our customer service team is available to assist with any questions or issues related to shipping or delivery.
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⚠ Important Notes
Delays may occur due to factors beyond our control such as weather or customs restrictions.
Shipping times and costs may vary depending on conditions, and we strive to notify customers of any changes.
Customers are advised to check local customs regulations before placing an order.
Customers are responsible for any customs duties or taxes imposed in the destination country.
